...since I no longer work for the company, but rest assured, the people who own FinerKitchens are logging in all day as well, processing orders, so if the entire site is down (as opposed to just the forum being down), they know about it. I did send them a message and was politely told "yeah, we know." ) Apparently a network thing, they had people working on it, and it should be fine now.
If the forum is down, but not the rest of the site, there's a possibility that they might not know, and in that case the best thing to do is to send a message through the "Contact Us" form at the bottom of the page, or email me if you know my email address.