Doing the Victory Against the Large Corporate Conglomerate Happy Dance!

R

richard-in-cincy

Well-known member
Some of you may recall my oven problems.

You’re NEVER going to believe this.

The plastic overlay on the touch control panel on the original oven was defective. The plastic front separated from the paint applied to the back with the words on the push conrols.

I had to have the overlay replaced a year after I bought the oven. "No one else is having a problem with this SIR!"

The part that replaced the defective part was defective, has bubbled up, separated, and completely pulled away from the paint backing. It looks like hell. I call GE last year about it, "No one else is having a problem with this SIR!"

After watching the first replacement and seeing how simple it was (remove screws, take off parts in order, revealing more screws that hold on other parts, reveal panel which pops out, unplug old unit, plug new unit in, put the oven covering back together)I have been searching for part replacement on the web, no one has the part in stock. I started calling local parts places, none in stock, GE discontinued the part.

So I called GE parts and service to see what brilliance they could shed on this.

The part was discontinued last year because it was DEFECTIVE and there is a RECALL in effect. Anyone have a GE double wall oven, model #JTP35WOM1WW? There is a recall for defective manufacture.

They’re acknowledging there was a defect in the paint application to the overlay and have RE-ENGINEERED the part.

Now the question is WHY, since the recall started last January, when I called last year about this defective part, they didn’t inform at that time there was a recall instead of giving me attitude and telling me “No one else has had an issue with this SIR!” And the fact that I had already replaced the part why they didn't notify me of the recall (oven was registered, I am definitly in their system).

So after many transfers and requests, they’re shipping the replacement panel for free, not the overlay, the entire panel.

The GE service call to replace it is, of course $200 (since it's not an emergency--oh, that makes me feel so much better!).

AND…

I asked, since GE has admitted culpability for defective manufacture, how we could begin processing a refund for the money I’ve already paid to replace the defective part with another defective part. So after more transfers and polite insistence, I got to the 12-member oven recall unit. They have a record of the service call and are "looking into it and will be getting back to me with the details.

 
Congrats. I know how difficult it is to have a victory like this.

A few years back I got GE to buy back my two massive Monogram units (one all fridge with no freezer, one all freezer with no fridge). I even got them to pay the original shipping cost. It took about six months but I, too, won a battle.

But nobody ELSE had the problem, SIR....Hah- go gettum.

 
GE should pay for the $200 serivce call too...call your local consumer tv station

You da man! BOO-YAH - TAKE'EM DOWN

Right now I'm up against a huge computer company who sold me a laptop by phone, then canceled it days later because they no longer make it, had to get the atty general, local tv, FTC involved when they tried to bait/switch me...finally got them to reduce price instead of making me buy options I don't want, got the offered pc, it's defective, then found out they are some units still selling I tired to buy, called them again, couldn't get it...now just trying to get a replacement for defective unit and have to call tv and executive team at said company today to try and get a new unit in the agreed to return deal we made 5 days ago that they've changed their mind about.

YOU GO KICK THEIR ASSES!!!!!!!!!!!

 
I hate to say it, but if you'd like delicious recourse and you

As a marketer tasked with getting our company onboard with social media, I have to tell you the biggest fear of a company is having a bad tweet out there about them. Every marketing department for every major company is working on social.
GE more than likely has a full time staff just monitoring tweets, and when they get a nasty tweet, the general “rule” is that within 4 hours, they have to “turn that into a positive.” So they will do whatever it takes to get you to re-tweet and say hey GE is great, they took care of my problem soooo quickly. (not that you would be inclined to, but that is their hope smileys/smile.gif

Try it and see—you will be amazed!! Either they will respond, or even better, see if they delete it. I would not want to incur the Wrath of Richard if they delete!!

Good luck!!
M

 
I am so tired of the pat answer..." no one else is having this problem!"

One time I got so frustrated with this answer, tht I shot back with, "Well, my mother taught me never to be a follower, but a leader. So how about you doing the same, become the leader and fix my problem!" It worked!

 
any takers on how much Government Electric will pay out? I agree with Maria! I had the same problem

with Honda America. They wouldn't admit to problems with the control arms until after Honda Canada did. I ran through 2 sets of tires before they would acknowledge a problem. Honda Canada paid for the tires, but Honda America never agreed to do that.

 
I'd start with trying to get their attention directly; here's their Twitter handle.

You'll want to follow them first; otherwise, you won't automatically see it if they respond to you. (Sorry if this is obvious, Richard; I can't recall if you're on Twitter or not.)

Note that GE has other Twitter accounts, but this is the most appropriate one for your needs, I think. I found it via this story, which seems to bode well for your problem: General Electric Responds to Twitter Distress Call, Fixes Shattered Stove

http://twitter.com/#!/GE_Appliances

 
You must log in or register to reply here.
Back
Top