My wonderful Cuisinart Mini Prep Plus lost a piece to the bowl and it no longer locks into the locking position. It was heavy, shiny chrome, well made, and rather quiet for the applications I used it for. It is still usable, but leaks. I decided to call Cuisinart Customer Service, gave them my model and serial number. They assured me they could replace the bowl. It arrived and was too tall for my unit and could not fit into the locking dock. I sent it back.
I was in Costco and saw the same unit, so I bought it even though the reviews were less than excellent, thinking maybe some folks were just complainers, but did notice the good reports were from six or more years back. I was shocked as I unpacked it, out came a piece of plastic crap, very light (how does this thing stay in place while working) not chrome, but a dull grey, plastic finish. I plugged it in and almost ran out of the room with the high pitched squeal, it was so loud - there was no way I was going to damage my ears with that piece of junk. What a disappointment. I took it back the next day, and am back where I started. I would love to replace it.
I was in Costco and saw the same unit, so I bought it even though the reviews were less than excellent, thinking maybe some folks were just complainers, but did notice the good reports were from six or more years back. I was shocked as I unpacked it, out came a piece of plastic crap, very light (how does this thing stay in place while working) not chrome, but a dull grey, plastic finish. I plugged it in and almost ran out of the room with the high pitched squeal, it was so loud - there was no way I was going to damage my ears with that piece of junk. What a disappointment. I took it back the next day, and am back where I started. I would love to replace it.