Kitchen Aid update, for anyone interested: He shoots....

M

michael-in-phoenix

Well-known member
...He Scores!

I went to Macy's with what I thought was a 25% plus 10% off coupon (for a total of 35% off the SALE price of the KA Pro 600) and was told I was reading it wrong. (All of you were SO right about those coupons!) The sales person said the coupon EXCLUDES the 25% and only allows me 10% off the sale price!

I was not happy (imagine that!), as the wording left plenty of doubt as to the actual discount that applied to "electrics". I asked to speak to a supervisor.

I listened politely to the supervisor explain my 10% discount. Then I walked her through my reading of the large and small print. I explained that the conclusion I came to was that I was able to get a 35% discount off the sale price.

I pointed out that this "Friends and Family" coupon was sent to me by a long-time friend who is a long-time employee of Macy's and a regional manager. I kind of cringed (in the most endearing way I know how to project) when I mentioned a "10% off discount wasn't really that spectacular when it comes from an employee you know personally".

She agreed and made an exception. Huzzah!

So, the mixer was 20% off (sale price) and then they took another 35% off of that. I was thrilled!

Nice job, Macy's!

Michael

 
Good job Michael. Nice when it pays to politely state your case.

Oh, and I so appreciated and enjoyed your "Chubby" slapdown over on Epicurious. His mean old butt and his fan club is why I never post any more over there. It's like it is the "all Chubby all the time" show. What's the BEST thing you do with THAT?

 
Yeah, Melissa, I know what you mean. I am kinda famous in my family for "negotiating"...

...with businesses. My sons LOVE to come with me when I go someplace to "resolve" an issue I'm not happy with.

The classic moment was when a gift card I had been given was refused at a Blockbuster Video years ago. They claimed it had expired. I told the manager that I didn't think the greenbacks that BOUGHT the card originally had expired... I got the card renewed, and my legend was born -at least in the eyes of my kids!.

90% of the time I find I do better when I maintain my cherubic demeanor, but there are times when a pound of flesh is all you're gonna get, and I DO get it, if you know what I mean.

That guy on the other board... *sigh*.

Michael

 
Thanks Maria. I checked it out and I thought I qualified for a free ice cream maker, but...

...the fine print says that purchases at Macy's do not qualify.

What?

Michael

 
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