More questions on the ceramic glasstop burn situation:

M

marilynfl

Moderator
My stove is a Whirlpool (see link for image) and the top is black and white speckled, with darker areas for the heating elements.

Q1: Is the speckling on the TOP surface or underneath the glass? I've read the manual (what a concept) and it doesn't mention it. It does suggest using the cream cleaner and wiping up spills at once. It also implied the owner is screwed if sugar is burnt because it will pock the surface.

Q2: If the speckles are on the TOP surface, then is it possible that I am actually making the situation worse by rubbing so vigorously? Am I actually de-speckling my stove?

Last night I stopped and bought cream paste. Didn't do squat. Then I got out the razor scrapper. Nothing. Then I got out the Bartender's Friend. Zip.

I don't even feel anything there. It's just a black area...and perhaps I'm hallucinating from all the cleaning product fumes, but is it possible it's getting bigger???

Should I just stop now and accept The Black Spot as Fait Accompli?

http://www.hawthorneonlinestore.com/product_catalog/pc_proddetails.asp~prod_id~10702~assort_id~1223

 
Here's a link to my manual. I think you'll find that it's all the same stuff. And I think you'll

also find that the specks are on the top surface and with enough digging away at them, you can wear them off.

Now listen to me. Get that sponge! Use it. It works.

I have a friend who has the stove that you have and she ended up using Comet to clean it as she got so ticked off.

On the other hand, I had the first Corning Ware stovetop that came out in 1976. I faithfully used the Corning cleaner that came with it. IT was a pain and it stained. But it was white. I, too, stooped to comet eventually but it didn't help the stain.

I've had this JennAir model for 2 years now and haven't had any problem with the surface. The duck fat came off quite easily even though it looked like a permanent scar.

Not sure about you. Maybe we have to put product manuals on audio tapes for you to listen to in your car.

 
Drat. I tried an old t-shirt, a paper-towel, and a sponge with a rough plastic side. I'll bet I

scratched the speckles right off.

I didn't use one that specifically said "non-scratch".

 
I'd call the place where you bought it. They might have some suggestions. Or if the manufacturer

has a help line. Go to the source, my friend!

 
Marilyn, from your updated description, it sounds like you are

up the creek without the paddle. It sounds like the surface was pitted.

Time for the perp to pay up for a new surface.

And my usual caveat: NEVER EVER buy Whirlpool appliances. Worst repair history in the industry.

 
Richard's advice applies to KitchenAid appliances (the large ones)

When we do kitchens the architects love to specify KitchenAid (which is made by Whirlpool) and they are horrid. On the last project I was drooling over the appliances until, within 60 days of installing them, the microwave, stove-top and dishwasher went kaput, one right after the other. Each one was a stupidly simple fix, but it took several calls to the 800 numbers, they would then refer you to the nearest authorized repairman and then you'd have to wait for them to fit you into their schedule.

And, mind you, this kitchen cost more than my entire house and it was for a firestation. You'd have thought the repairman would have shown a little nicety to the men who might save his home or business, but nope.

 
My cooktop looks like yours, but I think it's a GE (I'm not at home now)

No matter how hard I scratch with the razor scraper thing, I've never scratched the surface(speckling is still intact.)

Your stain must be like mine, then. (Did your pot melt too, or was it just the rice that burnt on?)

Mine is about 5 years old.

It'll shrink.

Eventually.

 
desert Jean, exactly...I've already merged Whirlpool and KA in my mind...

I'm sure many of you will remember my KitchenAid oven saga. Refused to spend more on repairing it than it originally cost and ripped the thing out and trashed it. I now have GE wall ovens.

Whirlpool is trashing the integrity of the KA line by subbing cheaper parts to increase their profit margins. Problem is, with their acquisition of KA, they're destroying a highly respected old Ohio company in the process that used to stand for integrity and well-built products.

Oh yeah, Whirlpool, this is the "word of mouth" thing that you don't seem to be worried about.

Caveat emptor y'all.

 
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