To desertcook and Erin: I emailed La Tortilla about desertcook's experience with their website.

M

marilynfl

Moderator
Received a nice reply yesterday. Desertcook, I thought you might like their contact information just in case something goes whacky with your computer because you tried their link.

Hello Marilyn,

Thank you for contacting La Tortilla Factory and for letting us know of the issues you and your readers are experiencing when accessing our website. We are very aware of the issues and have been working with our web host and Google since Saturday to get it resolved in a timely manner. We want to thank you for referring your readers to our website and for posting your compliments about our products on your cooking site. Hopefully our website will be fully functional again soon. Have a great day!

Laura Norwood

Administrative Assistant ~ Customer Service

La Tortilla Factory 3300 Westwind Blvd. Santa Rosa, CA 95403

707-586-4000 x 100 Fax 707-586-4017

 
Great! I'm glad you got a response, and a cordial one, at that...

When I tried to let Hancock's of Paducah (a fabric store) know that their site was a) buggy, b) had lapsed security certificates, and c) should use https for ordering, they refused to believe me. Shortly after that, their head of customer service yelled at me over the phone.

I love telling that story. Total idiots. Ok, I understand that most quilters may not necessarily be Silicon-Valley kids, but a hacked site is (arguably) a smaller problem than a customer you've just yelled at... *Insert evil cackle* And boy, did I make it a problem for them.

Anyway, glad things came up sunny with the tortilla folks!

 
Thank you and, with that kind of a response, I'll be waiting to check it out.

Love good customer service.

 
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