I got a reply from C&H, please look inside (more)
Below is the text of the letter: I think I will send them a sample of some of their Dark Brown Sugar that is not very dark and some of their Light Brown Sugar in the bags/boxes with lot numbers etc.
Any one else game? I might just send them full bags of the stuff and see what happens, since the lady said she would reimburse me.
The text of the e-mail:
Dear L. . . :
Thank you for taking the time to contact C&H Sugar regarding your concerns with the variation in color of our brown sugar.
As C&H Brown Sugar is a natural brown product (it is not a manufactured brown), some slight variation in color is possible. The same principle applies to brown sugar as to the variations in the color of fresh fruits and vegetables. It is important to us that you know that C&H refines only cane sugar; brown sugar is processed by using the natural molasses from the cane. We take pride in the fact that C&H does not need to add coloring or artificial flavoring, and we have used the same process for many years. The difference between C&H Golden Brown and C&H Dark Brown is the amount of molasses used; Dark Brown should have a stronger molasses flavor.
C&H Brown Sugar must, of course, be within our specifications, and we realize that problems sometimes do occur. For your general information, storage conditions, age, temperature, relative humidity, and whether the product had been transferred to another container could also all affect the color and taste of the brown sugar.
We want you to know we have used the same refining process for many, many years, as it has proven satisfactory in providing a uniformly excellent product. Because the process has not changed, and as we do not have a sample of the sugar, it is difficult to explain any inconsistency in quality. If at any time in the future you feel our sugar does not meet our usual high quality standards, please send us a sample and the packaging. We will forward it to our Quality Assurance Department for analysis, and will certainly advise you of the results. I will reimburse your packaging and postage costs.
As a token of our appreciation for your patronage, I will be sending you some coupons and a selection of recipes for your baking pleasure.
Very truly yours,
Connie C. Hunter, C&H Sugar Co./ASR Group