What's wrong with people?! I just went back to the store where I bought an

D

dawnnys

Well-known member
"apple" pie the other day. After cutting into it, I found that it was blueberry! It was mismarked. Ok, people make mistakes...

(Edited: I won't say which store this was (a large, local NE one), because 99% of the time they are great "neighbors" - they are very community-minded.)

I took it back today for an exchange, and the customer no-service woman said "It's past date, I'll have to call my manager". The manager came up and said, "Oh, well it's past the expiration date... uh..." (actually I think I must've bought it the day before it's expiration date, but that's irrelevant). I said that I wasn't bringing it back because it tasted funny, but the point was that it wasn't apple, even though it was labeled that. It wasn't convenient for me to come back to this store until now. The guy goes "Well, I'll go out of my way for you THIS time, but not if it happens again". (It better not happen again!!)

Huh? I told him that I was going out of my way to come back to the store and return it! No reply. No "I'm sorry for your inconvenience", no "sorry about that", no "thank you for shopping here", nothing!

Arggghh... are people out there just getting more rude or am just old enough to remember when people used to be nice! Between this and "garden girl", I wonder. I did run into several nice customers in the store, however!

 
That's unacceptable. The manager should have given you a FREE one along with your money back

to compensate you for THEIR mistake and for your inconvenience. At the very least, they should have exchanged it with an apology. Not to mention that the manager should not be a manager in the first place if he doesn't act like one.
I would contact the owner and complain, and it that doesn't get you anywhere, don't shop there anymore!

 
A restaurant that we had patronized for almost 20 years since their opening....

had the guts to say to my husband "Why should we believe you?" when he told them about being shorted something on an order a few days earlier. Needless to say he got loud and told everyone in the place what he thought about them and we have not set foot in them since - about 2 years ago. And we have told everyone we know about it every chance we get!!!!!!!

 
TODAY, this happened: A brand new Culver's opened here in Phoenix, so we...

...made the trek and got there about mid-afternoon. Oh, and by the way, our thermometer in our car said it was 113 outside. We ordered four frozen custards, sat at a table with our number and waited. And waited.

The place wasn't too busy. Finally, one of the teenage employees came over and told us they had "just ran out of custard and had to "run" some more." "How much longer?" we asked. "About 5 minutes or so" he replied.

So we waited some more. Our frozen custard finally came. No apology. No coupons. No free hunk of brownie. Nothing.

Oh well.

I couldn't find the manager, and got tired of waiting, so we left.

Michael

 
A new Farm Boy (an Ontario chain store which sells only food proucts) opened close to us.

Their service is amazing. You just have to look like you have a question and an employee will ask if you need help. If you are looking for a particular item and ask where to find it the employee will accompany you to where it is and then ask how else s/he can be of help.The employees are pleasant, polite and helpful. They make shopping pleasurable. It's all in expectation and training by good managers. It's also good to note their produce is always fresh, meat of excellent quality and other products are great as well.

 
Maria is so right. Go above him to yank his chain...

When I have an experience like this, I immediately go to the upper management level and politely explain what happened. The best part is the grovelling crow-eating apology that the miscreant has to give, as mandated by his bosses all the while you're smiling most pleased.

This type of incident is truly one of my hot buttons. It isn't convenient for me to drive back to the store (at their convenience, to fix their mistake--my free time is extremely valuable--as is the gasoline in my gas tank).

But I always call and get it on record, explain that it isn't convenient for me to return immediately, but I expect satisfaction the next time I am in the store, and, who should I ask for when I arrive to settle the next time I am in at my convenience (since I am the one being inconvenienced, not them)?

 
Another vote for going above him. The training there is all wrong. How a business handles mistakes

is always very telling.

 
Dawn, I totally agree with the others, go over his head. That behavior is just unacceptable!!

I have been in retail my entire career and would never dream of treating a customer like that!

 
it's like you were in the Twilight Zone---they were so fixated on the date that they didn't get

the most important part of the transaction that it was the wrong pie. no amount of explaining would get through to them, like you were talking a foreign language. I have had that happen and I step back and think I must be in some parallel universe or something where I'm just not connection. what if you were allergic to blueberry?

 
I'll play. When we went out to brunch yesterday, the waitress gave us the menus,

including the brunch menu, and came back a few minutes later. Jakub orders brunch, no problem, I order a salad, no problem, we order our drinks (listed on the brunch menu), and the waitress looks at her watch and says, "You can have that in five minutes." (She wasn't kidding, either.)

Really? Rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrreally? Who does that? I'm sorry, are we at thirty thousand feet? Does the beverage portion of brunch commence when you feel like it? Then don't hand out the brunch menus, ten minutes ahead. Tacky.

 
Just wanted to add, this is something WF's always gets right...

If I even mention in passing that the last time I got x and it wasn't good, Whole Foods always insists on comping me a new one.

 
I'll play too. Cayuga Lakes Creamery. DH orders and pays for SF vanilla in waffle cone

we wait and wait and wait, very hot day last Monday, and everyone else has their order. they bring a SF strawberry in waffle cone to the window, but that's not ours, we assume but no one claims it. I finally go to the window to check on the order, and they hem haw around and they(teenagers, all) oh, we are out of vanilla. Duhhhhh. couldn't they have told us that when ordering? it's all right there a few feet apart. so that strawberry had to have been DH's. He chooses the strawberry and we wait again. out comes the strawberry in a plain cone. paid for the waffle cone. never mind, not waiting any longer, we'll take this. blank stares on their faces. clueless.

 
Is it not the liquor law? If they aren't allowed to serve before a certain time

they can lose their license over five minutes.

They are not allowed to serve it here before noon on Sunday.

 
Even if it was the policy, why would she announce it when she only had to stall 5 minutes?

I'm used to waiting at least that long for a bar order. And if it was the policy, it's a stupid one. If you seat someone for brunch you may as well serve them all the way!

 
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